Privacy Policy

Sparkle Home Cleaning (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information collected through our website and service interactions. This policy explains what information we collect, how we use it, when we share it, and your rights. We operate in Pune, India and provide home and office cleaning services including deep cleaning, kitchen and bathroom sanitising, sofa and carpet shampooing, and move-in/move-out cleaning.

What Information We Collect

• Contact details: name, email address, phone number, postal address.
• Service details: booking date/time, service type (e.g., deep clean, carpet shampoo), property details, special instructions.
• Payment information: transaction records and billing information (we do not store full card numbers; payment is processed through our third-party payment provider).
• Device and usage data: IP address, browser type, pages visited, cookies, and other analytics information.
• Optional information: feedback, ratings, photographs you provide for service assessment.

How We Use Your Information

• To provide and manage cleaning services, schedule appointments, and process payments.
• To communicate with you about bookings, confirmations, reminders, and service follow-ups.
• To improve our services, perform analytics, and personalise your experience.
• To comply with legal obligations, resolve disputes, and enforce our agreements.
• With your consent, to send marketing communications about promotions or new services; you may opt out at any time.

Cookies and Tracking

We and our analytics partners use cookies and similar technologies to collect information about site usage and preferences. Cookies help secure the site, remember your preferences, and analyse traffic. Most browsers allow you to disable cookies, but this may affect website functionality.

Data Sharing and Disclosure

• Service providers: we share information with payment processors, scheduling platforms, and trusted vendors who perform services on our behalf.
• Legal requirements: we may disclose information to comply with laws, respond to legal process, or protect rights, property, or safety.
• Business transfers: if Sparkle Home Cleaning is involved in a merger, acquisition, or sale, customer information may be transferred as part of that transaction.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, or unauthorised access. While we strive to protect your data, no security system is impenetrable; we cannot guarantee absolute security.

User Rights

You may access, correct, update, or request deletion of your personal information by contacting us. You may also object to or restrict certain processing, and opt out of marketing communications. We will respond to requests in accordance with applicable law.

Contact

For questions, access requests, or privacy concerns, contact Sparkle Home Cleaning at qa-builder@neweb.ai. We will respond as promptly as possible.

This policy may be updated periodically. The date of last revision will be reflected on our website.